Return Policy

RETURNS

  1. We accept returns for a merchandise exchange or store credit on full priced items returned within 30 days of your order delivery. All returned items must be in the same brand new condition to be accepted for credit/exchange. All shipping charges must be paid for by the purchaser including the return shipping fees. Store credit never expires and is issued in form of an emailed code to use anytime.
  2. We accept returns to be refunded to your original method of payment on full priced items within 30 days of your order delivery. All returned items must be in the same brand new condition to be accepted for refund. A 10% restocking fee will be deducted from your refund, along with all shipping charges including the return shipping.
  3. All shipping charges are the responsibility of the customer and will not be reimbursed.

All SALE items are a final sale:
Any item in our “Sale” collection on our website is final sale.

OR if “FINAL SALE” is listed in the product description located under the “Add to my cart button” and price.

To proceed with a return:

Please contact us at [email protected] to obtain a return request form prior to returning an item.

All returned items must be unused and in original packaging. It is the purchaser’s responsibility to ensure we receive the return in like new condition. We strongly recommend selecting a shipping method with tracking information. If we do not receive the returned order, we cannot process the request.

Damage/defect claims must be communicated within 7 business days of package arrival.

Tracking for return shipments must be emailed to [email protected].

Please ship USPS returns to:
Quagga Accessories, LLC
Attn: Returns
1735 South River Road
Saint Charles, MO 63303
314-492-4270

Please ship Fed Ex and UPS returns to:
Quagga Accessories, LLC
Attn: Returns
1735 South River Road
Saint Charles, MO 63303
314-492-4270